Terms and Conditions koi234 –
Complete Platform User Guide

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member") and koi234 ("Platform", "we", "us"). This document governs all aspects of your use of the koi234.fun website, the koi234 mobile app, and all services offered under the koi234 brand.

By accessing, registering, or using any part of the koi234 platform, you expressly and unconditionally agree to comply with the entirety of this Agreement. This agreement takes effect from the moment you begin using the platform, whether before or after the formal registration process is completed.

Koi234 reserves the right to amend, update, or replace this Agreement at any time without prior notice. It is your responsibility to review this document periodically. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

2 Member Eligibility

To be eligible to use the koi234 platform, you must meet all of the following requirements at all times:

• At least 18 years old on the date of registration and throughout the duration of membership.
• Being an individual acting on your own behalf and not as a representative or agent of any third party.
• Not appearing on any exclusion list imposed by any relevant authority.
• Having full legal capacity to enter into a binding agreement under the laws applicable to you.
• Not located in a territory or country where the use of such services is prohibited by local law.
• Not currently undergoing bankruptcy or debt management proceedings that affect your ability to make independent financial decisions.

Koi234 reserves the right to request proof of eligibility at any time. Failure to submit satisfactory documentation within the specified timeframe may result in account suspension or termination.

One Account Only

Each individual is only permitted to hold one koi234 account. Owning more than one account is strictly prohibited and will result in the termination of all associated accounts and the forfeiture of all balances and bonuses without compensation. koi234 employs advanced detection technology to identify duplicate accounts.

3 Account Registration & Identity Verification (KYC)

During the registration process, you are required to provide accurate, complete, and up-to-date information. This includes your full name as stated in official documents, a valid email address, an active mobile number, date of birth, and a strong password.

KYC (Know Your Customer) Process

Koi234 carries out a rigorous KYC process as part of our commitment to platform security and fraud prevention. This process may require you to submit:

• A copy of your national identity card (MyKad) or valid passport.
• Proof of current address such as a utility bill or bank statement dated within the last three months.
• A selfie holding your identity document (if requested).
• Proof of ownership of the payment method used for deposit.

KYC verification is typically completed within 24 business hours. Until KYC is finalised, withdrawal limits may apply. koi234 reserves the right to request additional documents at any time if deemed necessary.

Password Security

You are solely responsible for the security of your login credentials. koi234 will never request your password via email, WhatsApp, live chat, or any other channel. If you suspect unauthorised access to your account, contact our support team immediately.

4 Deposits and Fund Withdrawals

Deposit Policy

Koi234 accepts deposits via multiple local Malaysia payment methods including Maybank, CIMB, Public Bank, Touch 'n Go eWallet, GrabPay, and Boost. The minimum deposit is RM20 per transaction.

• All deposits must be made using a payment method registered under the member's name only.
• Third-party deposits are strictly prohibited and will be frozen pending completion of an investigation.
• Koi234 does not charge any processing fees for standard deposits.
• Successful deposits are typically credited to your koi234 account within minutes.

Withdrawal Policy

Withdrawals processed within 1 to 3 hours after the application has been submitted and verified, subject to the following conditions:

5 Bonuses, Promotions & Special Offers

Koi234 offers a variety of bonuses and promotions from time to time for both new and existing members. All such offers are subject to specific terms stated on the relevant promotions page.

General Bonus Terms

• Each bonus has its own wagering requirement that must be completed before a withdrawal is permitted.
• The standard wagering requirement is between 10x and 30x the bonus amount, depending on the promotion type.
• Bonuses may only be used on games specified in the relevant promotion's terms.
• The bonus validity period is typically 7 to 30 calendar days from the date of credit.
• Only one welcome bonus is permitted per new member.
• Koi234 reserves the right to void any bonus if its usage terms are violated.

Bonus Abuse Prohibition

Any attempt to abuse the koi234 bonus system, including but not limited to opening multiple accounts to claim duplicate bonuses, strategic coordination between accounts, or bonus arbitrage activity, will result in the immediate termination of all accounts involved and forfeiture of all associated funds.

6 Game Rules

All games offered on the koi234 platform are operated in accordance with industry-standard regulations. Game outcomes are determined by a Random Number Generator (RNG) that has been independently audited by internationally accredited bodies.

• Game outcomes are final and non-appealable, except in cases of verifiable technical failure.
• In the event of a technical disruption during a gaming session, all open wagers will be voided and funds returned to the member's account.
• Koi234 is not liable for any disruptions caused by a member's internet connection or device.
• The minimum and maximum bets for each game are stated on the respective game interface.
• Each game has a stated Return to Player (RTP) rate that has been independently audited.

Live Casino

Live Casino games at koi234 are operated by human dealers working in a licensed studio environment. Live Casino game results are final and binding. In exceptional circumstances such as a technical disruption to the video feed, the affected round may be voided and all wagers refunded.

7 Accepted Member Conduct

Koi234 is committed to maintaining a safe, fair, and enjoyable gaming environment for all members. As such, the following conduct is strictly prohibited on our platform:

• Using automation software, bots, scripts, or any third-party tools to automate gameplay.
• Colluding with other members to manipulate game outcomes.
• Exploiting technical vulnerabilities ("bug exploitation") to gain an unfair advantage.
• Threatening, harassing, or insulting koi234 staff or other members.
• Uploading or sharing content that is unlawful, obscene, or threatening.
• Providing false or misleading information during the registration or KYC process.
• Any activity that koi234 determines to be fraudulent, money laundering, or criminal in nature.

Violation of any of the above prohibitions will result in immediate action, including account suspension, forfeiture of funds, and where applicable, reporting to the relevant authorities.

8 Privacy and Data Protection

Koi234 values the privacy of every member. The collection, use, and protection of your personal data is governed by Privacy Policy ours, which forms part of this Agreement.

In brief, koi234 collects your personal data for the following purposes:

• Identity verification and KYC processes as required by industry standards.
• Processing financial transactions securely and accurately.
• Improving user experience and personalising platform content.
• Compliance with applicable legal and regulatory requirements.
• Sending account-related and promotional communications (with your consent).

Your data is protected with 256-bit SSL encryption and stored on secure servers. koi234 will not sell or disclose your personal data to third parties without your consent, except where required by law.

9 Account Suspension and Termination

Termination at Member's Request

You may close your koi234 account at any time by contacting our support team. Prior to closure, all active bonus wagering requirements must be fulfilled, or the relevant bonuses will be forfeited. Valid cash balances will be processed for withdrawal in accordance with standard procedures.

Suspension by koi234

Koi234 reserves the right to suspend or terminate your account without prior notice under the following circumstances:

• Breach of any term in this Agreement.
• Failure to complete the KYC process within the stipulated timeframe.
• Detection of fraud, money laundering, or suspicious activity.
• Requests from the relevant legal authorities.
• Holding more than one account.
• Use of the platform by underage individuals.

In cases of termination due to a breach of terms, koi234 reserves the right to forfeit all bonus balances and winnings derived from the violating activity. Original deposit balances may be returned subject to the outcome of an internal investigation.

10 Liability Limits and Disclaimer

The koi234 platform is provided on an "as is" and "as available" basis. While we strive to ensure uninterrupted and error-free service, koi234 makes no representations or warranties, express or implied, in respect of:

• The uninterrupted availability of the platform free from outages or technical errors.
• The accuracy, completeness, or currency of information displayed on the platform.
• The suitability of the platform for any purpose other than those expressly stated.

In any event, koi234's total liability to any member shall not exceed the net deposit amount made by that member in the 12 months preceding the claim. koi234 is not liable for any indirect, incidental, or consequential losses.

11 Responsible Gaming

Koi234 is fully committed to the principles of responsible gaming. We believe that entertainment should always remain enjoyable and must never become a burden or a source of problems for any individual or their family.

As part of this commitment, koi234 provides a range of self-management tools accessible to all members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your own means.
• Loss Limit: Set a maximum amount you can lose within a specified period.
• Session Time Limit: Set session reminders and time limits for each gaming session.
• Temporary Break: Suspend your account for 24 hours, 7 days, or 30 days whenever you need a break.
• Self-Exclusion: Exclude yourself from the platform entirely for an extended period.

To learn more about koi234's responsible gaming programme, visit the Responsible Gaming ours.

12 Amendments to Terms and Governing Law

Koi234 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon being posted on the platform. We will endeavour to provide reasonable notice of material changes via your registered email or in-platform notifications.

Continued use of the koi234 platform after any amendments are published constitutes your acceptance of the revised terms. If you do not agree with the amendments, you have the right to close your account in accordance with the procedure set out in Section 9.

Applicable Law

This Agreement is governed by and interpreted in accordance with the laws applicable in the jurisdiction where koi234 operates. Any dispute arising from or in connection with this Agreement shall first be resolved through good-faith negotiation, and if unresolved, through binding arbitration in accordance with the prescribed rules.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact the koi234 support team via the in-platform 24/7 live chat or through our support email. Our team is ready to assist you in Malay, Mandarin, and English.