Privacy Policy koi234 –
Member Data Protection & Privacy

1 Introduction and Scope of the Privacy Policy

Koi234 ("we", "Platform", "koi234.fun") values the privacy of every individual who uses our services. This Privacy Policy explains in detail how we collect, process, store, protect and share your personal information when you register, log in or interact with the koi234 platform.

This policy applies to all users of the koi234 platform, including registered members, website visitors, and anyone who interacts with any service offered under the koi234 brand through koi234.fun or our official mobile app.

We operate in accordance with international data protection standards and ensure every aspect of personal data processing is carried out responsibly, transparently, and securely. We only process your data on valid legal grounds such as your consent, contractual necessity, our legitimate interests, or compliance with legal obligations.

2 Types of Personal Data We Collect

Koi234 collects various types of personal information depending on how you interact with our platform. The following are the categories of data we collect:

Identity Data

• Full name as stated in official identification documents (MyKad or passport).
• Date of birth and gender.
• National identity card number (MyKad) or passport number.
• Profile photo and supporting KYC documents.

Contact Data

• An active, verified email address.
• Malaysian or international mobile phone number.
• Current residential address including postcode and state.

Financial Data

• Bank account number and bank name for withdrawal purposes.
• E-wallet information (TNG, GrabPay, Boost) used for transactions.
• Deposit and withdrawal transaction history on the koi234 platform.
• Records of wagering and gaming activity (excluding game content).

Technical Data

• IP address and approximate location information derived from IP.
• Device type, operating system, and browser version used.
• Access logs, login and logout timestamps, and in-platform activity.
• Cookie information and session identifiers.

3 Data Collection Methods

Koi234 collects your personal information through various transparent and responsible channels:

Directly from You

During the new account registration process, you provide basic information such as your name, email and phone number. The KYC (Know Your Customer) process requires more complete identity verification documents. Additionally, whenever you contact the koi234 support team via live chat, WhatsApp or email, those conversations may be recorded for quality assurance and security purposes.

Automatically via the Platform

When you browse koi234.fun or use our mobile app, our systems automatically record certain technical information. This includes your IP address, device and browser type, pages visited, time spent on each page, and actions taken within the platform such as button clicks and game selections.

Via Cookie Technology

Koi234 uses cookies and similar tracking technologies to enhance user experience, remember your preferences, and maintain the security of your login session. You can manage cookie settings through your browser, although this may affect certain platform features.

From Trusted Third Parties

In certain circumstances, koi234 may receive identity verification information from a licensed third-party KYC service provider, or transaction-related information from a legitimate payment processor, to ensure the accuracy and security of the platform's financial operations.

4 Purpose of Personal Data Usage

Koi234 uses your personal data only for lawful, relevant and proportionate purposes. The following are the primary purposes for which your data is used:

• Identity Verification and KYC: To verify your identity in compliance with industry requirements and to prevent fraud and money laundering.
• Account Management: To create, manage and maintain your koi234 account, including security settings and personal preferences.
• Transaction Processing: To process deposits, withdrawals and other financial transactions accurately and securely.
• Customer Service: To address enquiries, complaints and support requests you submit to the koi234 team.
• Platform Security: To detect, investigate and prevent fraudulent activity, account abuse and cybersecurity threats.
• Experience Personalisation: To personalise content, promotions and game recommendations based on your preferences and activity history.
• Service Communications: To send important account-related notifications such as transaction confirmations, security alerts and policy updates.
• Legal Compliance: To fulfil legal obligations and regulations applicable to the koi234 platform's operations.
• Platform Improvements: To analyse usage patterns and improve the functionality, performance and design of the koi234 platform.

5 Data Sharing and Disclosure

Koi234 does not sell, rent or disclose your personal data to third parties for marketing purposes. However, in certain limited situations, we may share your data with the following parties:

Trusted Service Providers

Koi234 works with carefully selected third-party service providers to support platform operations. These include licensed KYC and identity verification service providers, approved payment processors and financial institutions, cloud infrastructure and cybersecurity providers, and analytics and fraud detection service providers. All third parties are bound by strict confidentiality agreements and are only permitted to process your data in accordance with koi234's instructions.

Legal Requirements

Koi234 may disclose your personal data to the relevant authorities when required by law, court order or valid legal process. This includes financial crime investigations, anti-money laundering (AML) prevention, and compliance with directives from the relevant regulatory bodies.

Business Transfers

In the event of a merger, acquisition, or transfer of koi234 business assets, user data may be transferred as part of that transaction. You will be notified in advance and given appropriate options before any such transfer takes place.

6 Data Security and Protection

Protecting your personal data is koi234's highest priority. We implement comprehensive technical and organisational security measures to prevent unauthorised access, loss, damage, or disclosure of your data.

Technical Security Measures

• Data encryption in transit using TLS 1.3 and SSL 256-bit protocols.
• Encryption of stored data (data at rest) using AES-256 standards.
• Two-factor authentication (2FA) for member account access and internal systems.
• Round-the-clock 24/7 security monitoring with an intrusion detection system.
• Regular security testing and audits by independent security experts.
• Multi-layer firewall and DDoS protection systems.

Organisational Security Measures

• Access to member data is restricted to staff who require it on a need-to-know basis.
• All koi234 staff are bound by strict confidentiality agreements.
• Regular cybersecurity awareness training for all staff.
• Documented and tested security incident response procedures.

While koi234 takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to our support team.

7 Your Privacy Rights as a koi234 Member

As a koi234 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact the koi234 support team:

Koi234 will process every privacy rights request within 30 calendar days. In complex cases, this period may be extended to up to 60 days, with notice provided to you.

8 Cookies and Tracking Technologies

Koi234 uses cookies and similar tracking technologies to improve platform functionality, performance and security. The following are the types of cookies we use:

Essential Cookies (Required)

These cookies are required for the basic functions of the koi234 platform and cannot be disabled. They include login session cookies, security cookies, and cookies that store your language preferences. Without these cookies, the platform cannot function properly.

Analytics Cookies

These cookies help us understand how members interact with the koi234 platform. The information collected is anonymised and used solely for platform improvement purposes. You may opt out of this analytics tracking.

Functional Cookies

These cookies allow the koi234 platform to remember your preferences such as display settings, favourite games, and communication choices. They enhance your personalised experience on the platform.

Managing Cookies

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the koi234 platform. For more information on managing cookies, refer to your browser's help documentation.

9 Data Retention Period

Koi234 only retains your personal data for as long as necessary to fulfil the original purpose of collection or as required by law. The following are general guidelines for our data retention periods:

• Active Account Data: For the duration your account remains active and for a minimum period of 5 years after account closure to meet compliance requirements.
• Financial Transaction Records: Minimum 7 years after the transaction date, in line with Malaysia's accounting and tax legal requirements.
• KYC Documents: Minimum 5 years after the date of last verification or account closure, whichever is later.
• Technical and Access Logs: 12 months for standard operation logs; up to 3 years for logs related to security investigations.
• Customer Support Records: 2 years after the resolution of the relevant support case.
• Marketing Data: Until you withdraw your consent or close your account.

Upon expiry of the defined retention period, your personal data will be securely deleted or anonymised using methods that ensure your identity cannot be recovered.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how koi234 handles your personal data, please contact us through the following channels:

• Live Chat 24/7: Available directly on the koi234 platform — the fastest way to get a response.
• WhatsApp: Via the official koi234 support number listed in your account.
• Email: [email protected] — response within 1–2 business days.

Our privacy team is fluent in Malay, Mandarin, and English, and will handle every request with full respect and confidentiality. We are committed to providing clear and satisfactory responses to every privacy-related enquiry we receive.

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or platform improvements. The "Updated" date at the top of this document will always reflect the latest version. We encourage you to review this policy periodically to stay informed.